FAQ

Are you trade only?

Not at all. We're happy to sell to end consumers and the trade a like.

How do I set up a trade account?

Click here and register

What happens if I have forgotten my password?

Click here fill in your email address and we'll email you your password

How do I change my details?

Log in as usual and go to the 'Customer Details' page and follow the instructions

The site says my email address is already in use?

This means you already have an existing account with us. Email us info@parsleyintime.co.uk and we will get back to you with your log in details

What are your business hours?

We are open Monday to Friday from 08.30-17.30.

Who delivers my order?

We endeavour to do this on our own transport but on occasions we will send on an overnight service.

How can I track my order?

You can do it online by filling in your tracking number or order number on the 'Track Your Order' tab on the homepage. Alternatively call our office and one of our sales advisors will be happy to help.

I have had the wrong goods delivered/arrived broken what should I do?

Contact our sales team on 020 8317 5080 or info@parsleyintime.co.uk and we will assist you in any way we can.

What is your returns policy?

All returns are discretionary. A 15% restocking fee will be applied to all authorised returns and they must be reported within 14 days. To arrange this please contact our sales team on 020 8317 5080 or info@parsleyintime.co.uk

My goods are faulty, what should I do?

Contact our sales team on 020 8317 5080 or info@parsleyintime.co.uk and we will assist you in any way we can.

What forms of payment do you accept?

We accept credit and debit cards as well as cheque or bank transfer.

Is there a minimum order value?

Not at all. We'll happily send you anything from a box of teaspoons to a full kitchen of equipment.

What are the carriage charges?

Standard next working day carriage is charged at 5.95 for all orders under 100. There are other options available once you proceed through to the check out such as AM and Saturday delivery, which are charged at a premium rate.

What are your terms and conditions?

Our terms and conditions can be read here.

Can you send me a catalogue?

We'd be happy to. Just fill out the form on the contact page and we'll have one to you within 5 working days. Before you do that, have a look at our online catalogue first - it's the greener option!

Have an issue with an invoice you have received?

Email or call Bonnie in our accounts department to discuss it further: bonnie@parsleyintime.co.uk or 020 8317 5089.

Delivery
Track Your Order

Free Same Day Delivery

If you are ordering from within the M25, email or order online before 08.00 and we will endeavour to process and deliver the very same day. If you are outside of London and we receive your order before 08.00 we will dispatch the same day and you will receive on a 24 hour courier service
*subject to minimum order value reached and available stock

See the countdown clock below? Place your order before this hits zero for same working day delivery within the M25 or for overnight dispatch to the rest of the UK

See the countdown clock below? Place your order before this hits zero for next working day delivery within the M25 or next working day dispatch to the rest of the UK

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Track your order with UK Mail